Khelo Fun Help Center

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Frequently Asked Questions

Account & Profile

How do I reset my password?

If you've forgotten your password, click the "Forgot Password?" link on the login screen. Enter your registered email address, and we'll send you instructions to create a new password. Check your spam folder if you don't receive the email within a few minutes.

Can I change my username?

Usernames are unique identifiers and generally cannot be changed after account creation to maintain consistency. If you have a critical reason for a change (e.g., privacy concern), please contact support directly to discuss options.

How do I update my email address?

You can update your email address within your Account Settings page. Navigate to Profile > Edit Profile > Email Address. You may need to verify the new email address by clicking a link sent to it.

Billing & Payments

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and region-specific payment options where available. Accepted methods are displayed during the checkout process.

How can I request a refund?

Refund eligibility depends on the purchase type and the time elapsed. Please review our Terms of Service for the full refund policy. You can typically request a refund through your Purchase History page within the specified timeframe.

Using Khelo Fun & Technical Issues

My download is stuck or failed. What should I do?

First, ensure you have a stable internet connection (Wi-Fi recommended for large files). Try restarting the download. Check if you have sufficient storage space on your device. If the issue persists, try clearing the Khelo Fun app cache (in your device settings) or restarting your device.

The app/game keeps crashing.

Ensure both the Khelo Fun app and the specific game/app are updated to the latest version. Try restarting your device. Check if your device meets the minimum system requirements for the app. If problems continue, try reinstalling the problematic app. Contact support if none of these steps help.

How do I find games in a specific genre?

You can browse games by genre using the "Categories" link in the main navigation or by exploring the dedicated Categories section on the homepage. You can also use the search bar with genre keywords (e.g., "puzzle games", "RPG").

Still Need Help?

If you couldn't find the answer you were looking for in our Help Center, please reach out to us.

Contact Support Team

Submit a detailed request via our contact form for specific issues with your account or purchases.

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